Privacy Policy

Privacy Policy

Who We Are

Storywrap is a graphic design company that specializes in book cover design and the creation of related promotional items.

Our website address is: storywrap.ca. 

You can contact us by email: designer@storywrap.ca

This  Privacy Policy applies to information we collect about you when you use storywrap.ca website or online store, contact & order forms, proof and revision system, sign up for our newsletter, or any products and services provided through storywrap.ca.

What Personal Data We Collect And Why We Collect It

We only collect information about you when you use storywrap.ca if we have a reason to do so in order to provide our services or products and/or to communicate you.

You may also provide us with information when you contact us via order and contact form, comment in our proof system or other section of the site, approve designs and projects, or submit various project details through one of our forms.

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. 

By using the cart extension, you may be storing personal data or sharing data with an external service.

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary.

 

What We Collect And Store

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: used, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: used for purposes like estimating taxes.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and credit card/payment details . We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing  address.

Who On Our Team Has Access

 Administrators can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, 
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What We Share With Others

We share information with third parties who help us provide our orders and store services to you only as required to provide you with service on our website or after sale.

For Example: We accept payments through PayPal and PayPal Checkout. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. You may be storing personal data or sharing data with an external service. This may include  your Name, Email, Address, Phone, City/State/Zip ,Unique payment identifier and Payment provider identifier.

Please see the PayPal Privacy Policy ( https://www.paypal.com/us/webapps/mpp/ua/privacy-full )for more details.

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day.

What Rights You Have Over Your Data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Contact Information

You can can contact Storywrap  regarding any privacy-specific concerns by emailing: designer@storywrap.ca

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